Loading Profile...
Twitter,
Facebook, or email.
Right now a few of our servers are under an unplanned emergency maintenance. Many accounts will show a 500 error when trying to access the site or any CGI scripts. We will be keeping you posted here with more information as soon as it is available. Thank you for your patience.
~A2 Hosting
Systemic Permissions Issue - Mutliple Servers
Official
Responses
-
(This information is also posted at https://support.a2hosting.com)
We recently experienced an issue on our servers relating to permissions and some PHP functionality. A system update caused an incompatibility with our architecture. The cause was a security patch that did not display any such irregularities during testing. All hands are currently working to revert this issue across the affected shared servers and reseller servers alike.
We apologize for the inconvenience.
Unfortunately, due to the nature of the problem we have been left with a few issues that will need to be manually corrected to restore functionality for all users. Because a large number of sites have been affected, there is currently a longer than usual wait time for support, both in tickets and by phone.
To help expedite matters, we have included below some links to instructions for our moderate to advanced users to help themselves if they are in an urgent or critical situation and cannot wait for support.
If your site asks visitors to download a file instead of load a page:
https://support.a2hosting.com/index.p...
Restoring sites that use Joomla:
https://support.a2hosting.com/index.p...
CGI scripts will not display or run:
https://support.a2hosting.com/index.p...
Handling MIME types in htaccess files:
https://support.a2hosting.com/index.p...
If you have any issues these articles do not address with your site not resolving please submit a ticket with the following subject line:
"SYSTEMIC PERMISSIONS ISSUE - [your_sitename]"
Using this subject will help us prioritize your ticket and assign the proper team to resolve your issue quickly. Be sure to include relevant links to the pages you would like us to test.
Thank you for your patience.
A2 Hosting Support -
EMPLOYEE
I’m
fixing tickets
At this time, the majority of issues are being reverted with an automated rollback. We have assigned a dedicated team to address any lingering problems. Should you still be experiencing issues with your site not resolving please submit a ticket with the following subject line:
"SYSTEMIC PERMISSIONS ISSUE - [your_sitename]"
Using this subject will help us prioritize your ticket and assign the proper team to resolve your issue quickly.
If you need to submit a ticket please use the following link:
https://support.a2hosting.com -
EMPLOYEE
I’m
coming up for air.
We are currently running an automated fix for the brunt of these issues. Expect server load to increase over the next hour as we implement what we hope to be a large-scale solution. Once completed, additional updates will address any continued issues.
-
EMPLOYEE
I’m
updating still
The source of the issue seems to have been identified. A chown script appears to failed during this patch, resulting in the current situation.
Because chown/chmod does not change the file access date, identification was significantly impaired.
At this time, rollbacks are beginning and we'll continue to update as both investigation and restoration continue. -
EMPLOYEE
I’m
updating as info rolls in.
As of 3:30 am a systematic permission issue has affected multiple shared and reseller servers. The suspect is a security patch that did not display any such irregularities during testing. All hands are currently working to revert this issue across the affected shared servers and reseller servers alike.
Please continue to watch this thread for updates.
-
Does this include the following error message: ?
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@rcgroup.co.il and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Gil -
-
I have the same problem, in my case it was caused by (unnecessary) group write permission on some files, it can be easily seen in the error log list in cPanel. After removing group writes, the problem disappeared. -
-
THIS IS SIMPLY UNBELIEVABLE !!!!!!!
NO SERVICE FOR HOURS, NO ONE ON THE PHONE, NO ONLINE CHAT .. NOTHING !!!! -
-
I’m
angry
5 hours now ! all sites are down .. -
-
I’m
angry
When my sites come back up intermittently, I find many index.html pages have changed. Looks like some hacking going on? -
-
Hi Peter,
Do you have your sites up right now ?
I uploaded a index.html page with an Apology message for the no service.
because this page has no php code and no DB connection it works.
but .. I need the sites up and running ....-
Qs of 14.30 GMT 9th Feb All sites on my shared hosting plan have been down for about half an hour. They've had various problems all morning. Clients are calling.
-
-
-
-
-
My sites on a2sr2 are down. Could you please give us a status update? -
-
EMPLOYEE
I’m
updating as info rolls in.
As of 3:30 am a systematic permission issue has affected multiple shared and reseller servers. The suspect is a security patch that did not display any such irregularities during testing. All hands are currently working to revert this issue across the affected shared servers and reseller servers alike.
Please continue to watch this thread for updates. -
-
I’m
worried
http://www39.a2hosting.com is returning an Internal Server Error as is one of my sites on shared hosting. In addition, several other sites index.html files have been chnaged. Is there a problem?
This reply was created from a merged topic originally titled
S39 Problems?. -
-
Error on all of my sites !! ?
At 1st I had the pages and it looked like DB errors.
now I have nothing ..
any one ?
www.rcgroup.co.il
Gil Uriel
This reply was created from a merged topic originally titled
No Service at all.... -
-
I'm not sure about these posts editing that took place here as well as the quote from K. Raths " The company says this solves the problem"
But I'm still down !
Please .... give your best effort to solving the problem and not to editing forum messages.
and 2ndly, Julie Frazier asked for something very fair - give us en estimation ..
Gil-
I understand the confusion, but that comment only exists to move the update to the top of the thread. I certainly don't mean to imply that problems are not still presenet. We are working on them and want everyone to see that relevant information first.
-
-
-
-
-
This is a joke. See Spot Run away from A2 Hosting. All of my client sites are down, this is not the first time this has happened, and I'm tired of you making me look like an amateur to my clients. Can you provide ANY estimate of when the sites will be back up?
-
-
EMPLOYEE
I’m
updating still
The source of the issue seems to have been identified. A chown script appears to failed during this patch, resulting in the current situation.
Because chown/chmod does not change the file access date, identification was significantly impaired.
At this time, rollbacks are beginning and we'll continue to update as both investigation and restoration continue.-
You know what's even more pitiful?I just found out that one of my clients' web designer noticed the problem early this morning, logged in and noticed the permissions on the perl script that does form-to-mail were read only, and fixed it. A NON TECHNICAL WEB DESIGNER BEAT YOU TO THE PUNCH. Great job guys!
-
-
-
-
-
K.
I'm coming from the I.T industry myself.
Paolo asked for the most basic thing a patient client can ask for:
Give us a time estimation....
10 minutes
10 hours
10 days
10 weeks ...
Something .....
Are you restoring security permissions and thats it ?
Are you restoring files ? .. to what time point ?
What about databases ?.....
I think the most basic right a client has is to know the real status and not just "ballons" ... (as .. we are progressing ... )
PLS .. -
-
I’m
frustrated
Hi giluriel: I agree ! please Give us a time estimation.... We have clients who consult us.
-
-
I’m
frustrated
problem was noticed @ 9am CET
it is now 5pm here and we are still waiting ...- view 4 more comments
-
-
-
-
-
I'm with you Rocky. They've been good to me and my clients but at this point, I'm trying to defend A2 to a client that wants to know 'how we are going to be compensated'. Mentioning the past good service doesn't work with their 'what have you done for me lately' attitude.
-
-
-
-
I’m
so sad
1a2s48 doesn't work correctly. Did you do something with this www server ? It works fine, but today 2 hours ago it just stop to work correctly. There are problems with links, if you click any links it always shows just first page. Everything works well, but today just stoped.
This reply was created from a merged topic originally titled
a2s48 problem with links on websites spojnik.com and harleyempousa.com.
I just did something with spojnik.com, but it;s no perfect, because some of features don't work. I can't leave my website like this.
problem is with harleyempousa.com and you can see where exactly is a problem. Look:
http://www.harleyempousa.com/contact....
and http://www.harleyempousa.com/events.html
and http://www.harleyempousa.com/de/home
There are 3 pages, but there are exactly the same -> it's soooo bad !!!!! What did you do today that it doesn't work !!! -
-
Can you please just run this command in each user's public_html:
find . -exec chmod ugo+x {} \;
That will add execute permissions to everything and at least get my site up for the time being. This is AMATEUR HOUR.-
This is very close to what is being executed right now. The scope of the issue means a user by user sweep is taking significant time.
*For the curious public_html is currently getting the following:
chown -R user:user *
chmod -R 000 *
chmod -R u+rwX *
chmod -R go+rX * -
-
For my issue it doesn't work
-
-
-
-
-
Is this problem related to the SMTP outage on a2s36? -
-
It looks like a2s42 is back up if anyone was having issues on that server. I can access our site and cpanel now.
-
a2s42 is thankfully not affected by this particular issue. It suffered a hardware fault and has a thread here detailing its recovery:
http://community.a2hosting.com/a2host... -
-
-
-
-
I can access the sites and cpanel on a2s36 but not send or receive mail, I suggest you check that.
-
I confirm mail send and receive is not working on a2s36. My sites came back up earlier; but now one of them is not working -- just showing a blank page.
-
-
-
-
-
I’m
frustrated
Ok guys, I am receiving a thousand calls, can you please provide a timeframe?
Thank you. -
-
:-( :-( :-(
It is 8 hours now. no time frame .. no answers .. no service .. no nothing.
Very very very sad !
This is realy not the kind of service I was expecting to find here.
Gil -
-
I logged in via ssh and ran this:
for file in `find . -name '*.cgi'`
do
chmod 755 $file
chown username.username $file
done
(using my username of course)
and it worked...now if they can just get ssl back...
Thomas Good
NYC-
This worked for the websites, I suppose. Are you having email issues? What server are you on?
-
-
I'm having email issues. The SMTP server seems to be unavailable.
-
-
-
-
-
Hey Luis,
I don't use a2 for e-mail so I can't speak to that. This account is on box number 57 (a257s) but I have an account on (a2)60(s) which doesn't use cgi (php is working ok although there are intermittent slowdowns).
What is troublesome is that the ssl box is still totally hosed and I get redirected to some guy named Aaron Deutsch who appears to have a blog.
BTW, I was logged in to a shell prompt yesterday when I got a system message that cpanel had been upgraded. That was just before all hell broke loose.
Tom-
Man that sucks. Right now my sites are working, it's just email that's killing me on A2s36.
-
-
-
-
EMPLOYEE
I’m
coming up for air.
We are currently running an automated fix for the brunt of these issues. Expect server load to increase over the next hour as we implement what we hope to be a large-scale solution. Once completed, additional updates will address any continued issues.
-
-
I’m
frustrated
a2s48 still doesn't work correctly !!!
12 hours !! -
-
EMPLOYEE
I’m
fixing tickets
At this time, the majority of issues are being reverted with an automated rollback. We have assigned a dedicated team to address any lingering problems. Should you still be experiencing issues with your site not resolving please submit a ticket with the following subject line:
"SYSTEMIC PERMISSIONS ISSUE - [your_sitename]"
Using this subject will help us prioritize your ticket and assign the proper team to resolve your issue quickly.
If you need to submit a ticket please use the following link:
https://support.a2hosting.com -
-
I’m
frustrated
I'm having the same outage issues and it is effectiing my cgi-bin files. -
-
-
Thomas C.
I am getting some other customer's blog when I try to hit my database via SSL. It is weird. Otherwise, changing the permissions string to 0755 on my cgi scripts got everything working - on a std http (port 80) connection.
So .. If you are not using SSL you should be able to run cgi. Maybe double check that your scripts are executable (chmod 755 *.cgi). Mine are were owned by me.nobody and I reset em to me.me with the same shell script I used to set the permissions.
good luck,
Tom -
-
I’m
thankful
Thanks NLN, the permission update fixed the issue. -
-
I’m
frustrated
Email is still down on a2s52. We're also seeing some filetypes being served with the wrong mime type which is breaking our CSS.
To me, it appeared that the server was under attack this morning. Several thousand apparently malicious commands were listed by `ps`.
We're now at 6 hours of downtime. Email has been completely stalled for a couple hours and our site hasn't worked since noon eastern. No reply to our tickets either. -
-
I’m
pissed
a2s56 is now encountering problems! It's been fine all day, and now it's pooched. WTF is going on over there?
-
-
Looks like nothing PHP is working. Did you mess with the Apache configs?
No matter which browser or which system (including my phone) I try PHP from on 56, The browser tries to SAVE my PHP files.
application/x-httpd-php -
-
I’m
annoyed
My client also got bitten by this issue - and to add insult to injury, zen cart is dumb enough to panic and announce it to the world that the permissions are insecure. I was able to fix it myself before I realized it was a hosting-created issue, and was concerned that there had been a system compromise of some sort.
It is very frustrating trying to explain to my non-technical client why a file changed on the server for no good reason and was scaring her customers away, and choking her primary source of income! We have come to depend on a2hosting as a service provider and while we understand mistakes do happen, this was a real facepalm moment.
As I'm sure everyone here has learned, large sweeping recursive file permission changes will break (and did break) Zen Cart and any other paranoid web app that requires permissions be "just so".
In my opinion as a fellow sysadmin, a good rule to live by is that chmod should never be allowed as part of a management script without extreme necessity and scrutiny.
And looks like after I fixed it, it broke again! So sounds like you guys are still trying to get it right. -
-
I’m
waiting
same PHP issue here, serious bummer....
application/x-httpd-php
application/x-httpd-php
application/x-httpd-php -
-
I’m
frustrated
If somebody knows when a2s48 will be working correctly (*.spojnik.com, harleyempousa.com, etc.), because I have tried to change owners and permissions on harleyempousa.com and it gave nothing. I think that there is bigger problem - I mean something more with www server (apache) and etc.
Almost 36hours DOWN !!!! -
-
I’m
frustrated
BTW: I found new problem on my server a2s48: Your server does not support the GD function required to process this type of image. It was, but now it wasn't !!!
I was using gd2 -
-
I’m
frustrated
Your email says it's fixed, but it's still broken. I'd really hoped it'd be fixed by morning.-
Email is not affected by this issue, and we will not want to confuse the two issues..
-
-
-
-
-
I’m
disappointed
Our email is still down on a2s52.
BTW, encouraging people to bitch on Twitter so they can jump the support line is a really, really bad idea.- view 1 more comment
-
-
Email ticket: WEC-586868 server a2s52
Email has been affected from the beginning, yesterday about 11am Eastern. Also see ticket ZSA-633839, I'm pretty sure this server suffered a DDoS attack yesterday morning as well. -
-
I've decided to move our email over to Google Apps, so you can close ticket WEC-586868
-
-
-
-
I’m
frustrated and disappointed
Angry customer
Still no reply when you A2hosting staff will correct this issue?? my emails don't work and I'm losing business opportunities here!!! will you get us an a bonus for this, we are losing a lot here also you, i think of changing all my sites from this service. since yesterday no support ticket response, no phone nothing argggg-
Email is not affected by this issue, and we will not want to confuse the two issues. Please reply to this comment with your ticket number so we can personally investigate.
-
-
My ticket XPD-861653, zero response from the support staff since yesterday
-
-
-
-
-
I’m
frustrated
I can access the sites and cpanel on a2s53 only by IP not by dns name
.."99.9% Uptime Guarantee. This guarantee means that out of a year that is made up of of 8,760 hours, our customers' sites and servers are up and running for AT LEAST 8,751 hours and 14 minutes of that time"...There are more than 9 hours downtime. Who is gonna pay for this? -
-
I’m
frustrated
A2Hosting is also having DNS problems now. My e-mail has not worked since last night and now my dedicated application server is not reachable. It was working earlier this morning.
I have submitted tickets for both.- view 6 more comments
-
-
-
-
-
-
-
All issues appear to be resolved for my accounts.
-
-
Both should now be reachable
-
-
-
-
My client is in the middle of an enormous registration drive for a conference. This is the second day in a row this is happening. WHEN WILL THIS BE FIXED? I've been a sysadm for 20 years, and I can't imagine a scenario that could cause a server to be down FOR TWO DAYS. Are you all a bunch of amateur high schoolers? This is KILLING my client's business!
-
Please reply to this comment with your ticket number so we can personally investigate.
-
-
mebody saying that you had 5 years without incidents, but I am having problems since the beginning of 2011! And last year they took two weeks to solve a simple setup problem (statistics did not work) It seems to me we are speaking of two different companies/services here, but lets do the following: I will wait until end of this month, top. In the meantime I transfered some client to other server (ironic: server in Italy and I did not trust them because they were Italian, but they are working now!) And at the end of this month I will decide how (and if) to proceed
-
-
-
-
-
I’m
frustrated
Got mine working yesterday, but the cgi-bin is effected again and the fix from yesterday does not fix the issue today? Hope we are getting reimbursed for this downtime, like others this is affecting my clients business, thus affecting my business.
-
-
I’m
ANGRY
unhappy. email down since 3 yesterday. site still broken. no response to my tickets... hello??? -
-
I’m
fucked up...
What the fuck is going on....
-
-
I’m
frustrated
Ok, sorry, site is up. but email... hard to do business without email.
-
Absolutely agree Michelle. Priority is being given to getting sites to resolve first, but email is being worked on by a separate team, so it's not waiting until the end.
-
-
-
-
-
nevermind. we're giving up and moving our mail...
-
I'm in the process of setting up some RimuHosting accounts. I'm done with A2 after this. They have screwed me on three separate occasions, this one being the worst. I can't handle amateur hour any more, and I don't like my clients getting mad at me because of the incompetence of A2.
-
-
-
-
I’m
happy there's professionals on the job
My site is back up. Thank you, A2 Hosting for keeping us up to date, and resolving this problem. Much appreciated!-
Thanks for the hat-tip Craig. We're not out of the woods yet and the thanks really do go a long way!
-
-
-
-
-
-
Following up on ticket number #ENF-612556. I was told last night about 11pm that everything was fixed. I responded immediately that the site was still not working. No response yet.
I finally figured out the problem on my own. The site was running PHP 5.3.1 on a2s36 before all the chaos began. Yesterday around 4pm PHP was upgraded to 5.3.4. But the builder did not include Postgres support. The site uses Drupal, Postgres, and requires PHP 5.3. So I'm dead in the water until PHP is fixed.-
JD, I'm going to look into this immediately.
-
-
Site is still not fully operational. It appears they added Postgres support, but there are still problems. The database fails to update on certain queries because of this error:
Query failed: ERROR: could not load library /usr/lib64/pgsql/plpgsql.so: /usr/lib64/pgsql/plpgsql.so: undefined symbol: PinPortal -
-
-
-
-
I’m
VERY ANGRY
And the rest of us when we will get a response!!!!!!. since yesterday my sites were offline then up and since my emails don't work, and appears this error:
"There was an error sending your message: Failed to add recipient: titan@-somedomain-.com [SMTP: Invalid response code received from server (code: 451, response: Temporary local problem - please try later)]"
I can do nothing about it, since has to be resolve on your side, my ticket XPD-861653.
I can deal with a few hours but this 24 hours with problems it's very very bad thing. The funny thing is this our fault for not setting a backup server trusting your service.- view 5 more comments
-
-
-
-
-
-
Then you already have the answer, book a server elsewhere, install wordpress, copy over files and DB backup and you are set, just put an html redirector while the DNS replicates.
-
-
nearly there. this would be "one shot replica". I was more thinking to a continuous replica instead. something like a fail-over cluster, but in a more amateur way :-)
-
-
-
-
I’m
Annoyed
My sites (over 500 of them ) on a2s39 shows PHP 5.2.9. Im running Joomla based sites and they have been down for 3 days... plus 2 of my sites redirect to one of my 1 page holding sites...any idea when this is going to be fixed.
Ticket ID: RMQ-393195
Subject: Various websites displaying strangely on a2s39
PS - A2 has been excellent in the past with only 1..maybe 2.. extended outages I can remember in the last 5 to 6 years- view 3 more comments
-
-
-
-
Thanks for having a look at this for me (with the L2 team) Time for sleep being 1.30 am in Perth Western Australia - At end of the day I (we) will have to be patient till the issues are resolved and let A2 get on with it
-
-
My issues are fixed thanks to the Joomla fix as detailed below. My redirect issues were and old index.shtml file i had in the home directory.
Thnaks A2 -
-
-
-
I’m
frustrated
and now one more site doesn't work -> it's amerpoltours.com and probably problem is with mod_rewrite, etc.
When it will be fixed, because it's more than 48 hours down -> it's impossible !!!!!!!!!
Probably I will change this hosting to another, because it's not first time with big problem. My server had around 10 big problems from 6 months.
TOO MUCH !!!!-
For what's worth, I can see you site just fine. I like the site design by the way, very clean. Is is joomla or what are you using?
-
-
-
-
-
I’m
frustrated
I still have problems on dpfr.org.uk and it seems to be a mod_rewrite problem there too. Must say I have been very happy until now, although this is the second big problem in the last couple of years. Is any other host likely to be better though??
-
-
(This information is also posted at https://support.a2hosting.com)
We recently experienced an issue on our servers relating to permissions and some PHP functionality. A system update caused an incompatibility with our architecture. The cause was a security patch that did not display any such irregularities during testing. All hands are currently working to revert this issue across the affected shared servers and reseller servers alike.
We apologize for the inconvenience.
Unfortunately, due to the nature of the problem we have been left with a few issues that will need to be manually corrected to restore functionality for all users. Because a large number of sites have been affected, there is currently a longer than usual wait time for support, both in tickets and by phone.
To help expedite matters, we have included below some links to instructions for our moderate to advanced users to help themselves if they are in an urgent or critical situation and cannot wait for support.
If your site asks visitors to download a file instead of load a page:
https://support.a2hosting.com/index.p...
Restoring sites that use Joomla:
https://support.a2hosting.com/index.p...
CGI scripts will not display or run:
https://support.a2hosting.com/index.p...
Handling MIME types in htaccess files:
https://support.a2hosting.com/index.p...
If you have any issues these articles do not address with your site not resolving please submit a ticket with the following subject line:
"SYSTEMIC PERMISSIONS ISSUE - [your_sitename]"
Using this subject will help us prioritize your ticket and assign the proper team to resolve your issue quickly. Be sure to include relevant links to the pages you would like us to test.
Thank you for your patience.
A2 Hosting Support- view 1 more comment
-
Two comments of mine removed - issue fixed. Using the Joomla fix as above and I found I had an old index.shml file that was showing instead of index.php - Thanks A2 re Joomla issue. Im back to normal
-
-
-
-
I’m
frustrated
a2s48 www server is down ? What is going on ??
-
-
I’m
confused
a2s32 all versions of php above 5.2.9 fail to work properly;
/cgi-bin/php-wrap -> freezes in shell
/usr/local/php53/bin/php-cgi -> permission denial for session directory (no matter where it is located and no matter with which permissions set
Also Cpanel adds errors to .htaccess; correct ones:
php 5.2.9
AddHandler application/x-httpd-php5 .php
php 5.3.1 (with symbolic link to /usr/local/php53/bin/php-cgi in cgi-bin)
Action php-cgi /cgi-bin/php-cgi
AddHandler php-cgi .php .htm
other versions:
Action php-cgi /cgi-bin/php-cgi
Action application/x-httpd-php-alt /cgi-bin/php-wrapper
Who can fix it and when will it be done? -
-
I’m
so over this.
Well, we had our sites up for most of the day but now one is back down: www.alzet.com
PHP seems to have died on server 28.
And of course this is one of our more vocal clients.
I'm going to start drinking heavily after this is settled.-
Came back up last night...down again this morning. PHP will not stay running on this site.
-
-
-
-
-
I experienced problems with my joomla site yesterday. I managed to restore it this evening, only to have ALL my websites completely go down with 500 Internal Server Errors and 404 File Not Found errors.
-
My sites are working now: vaudevillepark.org and mjflute.com
-
-
-
-
-
PS I'm on a2s38.
-
-
I’m
frustrated
Solution is to have a backup server, you can't have all the eggs in one basket, lesson learned with this problem.
-
-
I’m
frustrated
I do see progress. My email works, I think. My website was not even loading this morning. Now it is. But all my cgi data files have vanished. I did a backup of them 2 days ago just in case. Glad I did.
-
-
Oh dear. A2S39 just went down for about 20 mins - just when our MOST important client was conducting updates on their site.
-
-
20 minutes? you are in luck. I lost count of how many times in the last week I had problems...
-
ops.. I just read more carefully your post Peter. sorry for the MOST important client. definitively not in luck, but more a Murphy's law victim! this is why I tried to understand if there is something we can do to bypass our server when they are experiencing problems. apparently no easy answers. even a backup server could not cope.
-
-
-
-
-
I’m
unsure
To those talking about lawsuits... really???
I've had 5 AMAZING years with A2Hosting. Granted 2 days of downtime is unacceptable for a business standpoint and for the sake of my customers I may have to consider a new hosting solution, but in five years I've never experienced more than an hour of downtime with them. In the grand scheme of things A2Hosting has done very well by me and I'm willing to give them the chance to make this right. I wouldn't mind seeing my next month's bill disappear. That'd be fair.
Class action lawsuits rarely benefit anyone except the lawyer anyway... so the fact that the lawyer is suggesting it makes complete sense!- view 2 more comments
-
-
-
Luis, are you still having issues? We're cleaning up individual accounts and want to make sure you haven't been overlooked.
-
-
Right now everything is working, TY, about an hour ago Cpanel was not working and I still am very concerned about the other email problem en a2s36 coming back every few hours, we still havent had a final response to that issue and response has been very slow. Sorry for being so vocal, I try to do it in the best interest of all.
-
-
-
-
I am confused now. one hour in 5 years? I am the only one having problem in the last 2 months? it is not just the last two days.
As per the communication: take the live chat premature death... good sign,isn'it?
again.. 2 weeks is a fair amount of time to take the decision about leaving the ship. but as regards the "bully tactics": I take you did not pay three years in advance.... is not bullying, is about protecting your interests, mate!-
I respect you right to sue them for lost business etc, but certainly this is not the place to discuss that, the support forum.
-
-
I'm no friend of the moderator, just a customer who knows people make mistakes and it's their reaction to them that proves the quality of their character. And A2Hosting remains classy to the end in my opinion. They could certainly be a little more vocal on these forums, but where do you want them to spend there time... fixing our problems or in here feeding the trolls?
I meant one hour at a time, so sorry for the confusion on that point. That's happened a couple of times, but in 5 years I can still count them in my fingers. Considering what A2Hosting charges that's a pretty positive statistic. I think if anyone is expecting 100% uptime you're better off going elsewhere and paying the steep premium for that last .1% of perfection. -
-
-
-
-
-
-
re communication: I reviewed my tickets since December 2010. Averageone per week. plus this nightmare week. also the answers time went down from one-two hours to over 24. most of the times the problem self-healed because the automatic scripts. lets be pragmatic then: when you say "spending time fixing our problems" what do you have in mind? sorry if this thread sounds confusing, but my last two posts were deleted by the moderators, I hope it would make sense anyway
-
-
Was a2s59 also affected? It looks as yes to me.
Also, what is the correct way of using custom php.ini file with newly upgraded PHP 5.3?
The way described in KB makes HTTP 500:
AddHandler php-cgi .php
Action php-cgi /cgi-bin/php-cgi
I found it works fine with:
AddHandler application/x-httpd-php53 .php
Action application/x-httpd-php53 /cgi-bin/php-wrapper
The question is, it is correct & final or it will be changed back to what is in KB? Thanks. -
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.